Hello! My name is Stephen Lemp, and I write SuiteScript. Of late, I've been exploring opportunities to niche down beyond SuiteScript. I love providing responsive, intelligent support to NetSuite users and am actively looking for ways to expand the systems I use to do so. Checkout [[README|NetSuite Support Processes]] to see some of my thoughts. ## What I Do I offer fractional NetSuite admin and developer services. Illustratively, I'm the oil that keeps the NetSuite machine running smoothly. What happens when you provide responsive, intelligent NetSuite support? 1. Users get what they need 1. Finance gets reports they need to show true business health 2. Sales gets the field they need to track that thing they need to track 3. Warehouse goes from 7 to 3 clicks to process an order 4. AP gets that little automation that saves hours each week 5. Every user gets access to real KPIs that drive success 2. In short, the business grows 3. And we track the growth IT enabled, so you can quantify your ROI 1. How about a weekly report by department showing what was accomplished? 2. Send it out to department heads and get thanked for providing visibility into what their team is doing! 4. It's not just fire-fighting - it's verifiable business growth IT Support teams are often seen as a cost-center. With Stephen Lemp, we flip that perception upside-down and provide real, revenue-driving growth! I would list the tools I use (SuiteScript, SuiteFlow, Suitelets, User Event, Client, Scheduled, Map/Reduce, RESTLets, Celigo, etc., etc., etc.) but those are besides the point. ## How I Do It 1. Gap-fit analysis every time. If there's a native solution for this problem, I won't re-invent the wheel. 2. Agile Cycle. Requirements -> Design -> Build -> Test -> Deploy -> Review -> Repeat. 3. Value based pricing. You won't pay a dime for a single second of my time. We define success together and agree to a fixed price. You pay for results, not time. 4. Guaranteed work. If the results don't meet your expectations, I cancel the invoice. Simple as that. ## My Emerging Services I'm currently researching the best way to help IT leaders transform their NetSuite support teams from a cost-center into a growth engine. If you're interested in such a discussion, please [[#How to Contact Me|contact me]]. I'm looking to have 1-3 brainstorming sessions each week with IT Leaders who are interested in improving their team's processes while I explore the best ways to help them achieve their goals. ## My Paid Services ### Projects I contract with businesses on a project-by-project basis to build custom NetSuite solutions. If you have a project in mind, contact me. ### Support My support packages are offered in terms of fractions of time. I'm confident your organization's support needs can be handled in less time than you think, so I encourage any potential clients to start at the base level offered and move up from there. I would advise that I am stickler for naming things properly. Tier 1 support has a standard definition. Tier 3 support has a standard definition. Things that are "projects" really are projects. #### Tier 1 Support Basic services should have base-level prices. If you're in need of tier 1 support (standard ticket triage, incident response, and service catalog offerings), I offer that support as a very reasonable price. **Tier 1 Support Fractions** | Offering | **Monthly Price** | Annual Price\* | | ----------- | ----------------- | -------------- | | 1/4 Support | $2,500 | $30,000 | | 1/2 Support | $5,000 | $60,000 | | 3/4 Support | $7,500 | $90,000 | #### Tier 3 Support I also offer tier-3 NetSuite support packages for businesses that need a SuiteScript developer on a regular basis but aren't ready to hire one full-time yet (or who just want to work with the best)! Be sure to note, I don't allow projects and requests for new functionality to sneak in as Tier 3 support. If you have questions about that, feel free to start a [[#How to Contact Me|chat]]. **Tier 3 Support Fractions** | Offering | **Monthly Price** | Annual Price\* | | ----------- | ----------------- | -------------- | | 1/4 Support | $4,500 | $54,000 | | 1/2 Support | $9,000 | $108,000 | | 3/4 Support | $12,000 | $144,000 | \*For reference only. All contracts are based on monthly services and billing - At 1/4 Support level, you can expect the equivalent of about 2 hour of work per day. - At 3/4 Support level, you can expect the equivalent of about 6 hours of work per day. - You pick the starting level, and if you're happy with how it's going after a couple of months, you can scale up or down as needed. - Guaranteed Support: if you are unsatisfied with the work I provide during any month, you can request a service termination and I will cancel the invoice for that month. ❌ No timesheets\* ✅ Full accountability provided by the results \*Why no timesheets. Because [Jonathan Stark](https://jonathanstark.com/7-thoughts-on-value-pricing-for-software-projects) (and I'm not the student in his article). ## How to Contact Me - If you have any questions, I'm happy to help via email! You can reach me at [email protected]. - Book a call if you'd like to discuss anything about NetSuite with me - [Booking Link](https://outlook.office.com/bookwithme/user/7ecdea59eecc42b7a8d52a1cc26cd8a4%40stephenlemp.com?anonymous&ismsaljsauthenabled=true). - Shoot me a DM on [LinkedIn](https://www.linkedin.com/in/stephen-lemp/) or chat with me in [Microsoft Teams](https://teams.microsoft.com/l/chat/0/[email protected]). ## My Free Content - Creator of [[Report Hub Introduction|Report Hub]]. - Checkout my social activity on LinkedIn [here](https://www.linkedin.com/in/stephen-lemp/). - Check out the links on the left to see other content I've posted that you might find useful.