# Summary ### Why A knowledge management system (KMS) is a must for providing 1st class NetSuite support. Why? Let's break it down: **Life with a KMS:** - All documents have a home base - **Life withOUT a KMS:** - Documentation scattered in various locations leading to... - Users have difficulty finding needed information leading to... - Decreased efficiency for users needing to update or use this information ### Creators Who in the business needs access to put information into your KMS? Do you ### Consumers - Admins providing daily support - Developers providing technical support - Users requiring support - Users new to business/NetSuite ### Contents - Attributes: Relevant, accessible/Timely - Article Types: Guides, FAQs, Business Process Overviews **Relevant** 1) Written with audience in mind 2) Concise **Accessible** 1) Sensible structure 2) Search-ability (google/chatGPT) ### System Ownership This is an IT service offered to every business unit. Each business unit should be able to update the knowledge management system