So, you're in charge of providing your organization with NetSuite support? Then this book is for you. I've been providing IT support for businesses for roughly a decade (as of 2024) and focused on NetSuite support for the last 5. I've seen everything from messy support queues with tickets older than 2 years to projects with speed bumps every 10 feet. I'm writing this book to share some insights into ***how*** to avoid support and projects like this. A NetSuite administrator, whether in-house or contracted, often plays a critical role in your NetSuite support and projects, and too often they lack the infrastructure to do so well! This book deals a lot with *naming and categorizing things.* The criticality of naming things properly cannot be stressed enough. When you're fuzzy on names, you will find yourself calling a feature a business requirement, and when you do that, **everything** goes fuzzy This is a work in progress. You may encounter blank sections or links to un-published pages. If you're very interested in a particular section, feel free to [[Home#How to Contact Me|contact me]], and we'll see about getting that section published sooner. I'm refusing to use generative AI to produce this content - everything written here-in is my own opinion unless otherwise indicated. On each page, I provide a summary that provides the entire contents of the in a few succinct statements. # Software You're team is going to need some software to run efficiently. These 3 systems are critical to efficient NetSuite support. Set them up well, and you'll be well on your way. ## [[Ticket Management System]] ## [[Project Management System]] ## [[Knowledge Management System]] # Processes ## [[Standard Operating Procedures]] ## [[Support Request Processes]] ## [[Incident Response Processes]] ## [[Project Management Processes]] # Execution ## [[Role of Management]] ## [[Managing Knowledge]] ## [[Continual Improvement]] ## [[Working with Partners]]