[LinkedIn Link](https://www.linkedin.com/posts/stephen-lemp_q-what-platform-should-you-use-to-track-share-7383576829804318721-uce7) Q: What platform should you use to track your NetSuite support tickets? A: Probably the one you're using. Explanation: Once you understand the principles of ITIL for IT Services Management, you realize that most platforms will support the workflow you need. Just use it and improve your processes within the platform slowly over time. Play the long game. You may be severely limited by the software you have. You may be due for an upgrade. Just be sure it's worth: ❌ major system config ❌ data migration ❌ new limitations on a new platform And be sure you can't get along better by the small improvements: ✅ better processes within the current system for tracking who has next steps ✅ small notification tweaks to de-clutter email ✅ better documentation where it's needed and useful ✅ maybe (just maybe) a little research on how your platforms builtin AI could improve something like ticket triage Do you use one of these platforms to track the IT Services you provide? Asana - ClickUp - monday.com - Airtable ![[Which Platform to Use - Starter.png]]